Self-Service Console Help

You can use the Self-Service Console to manage your account without help from a system administrator. The following self-service options may be available to you.

My Account

Use the My Account page to manage your self-service account. You typically use the My Account page for tasks such as changing your PIN or your password.

Security Questions

Security questions help verify your identity. The system asks you a series of questions, and it saves your answers. The system may request that you answer the security questions, for example, when access to the Self-Service Console is denied.

On-Demand Authentication

On-demand authentication allows you to receive tokencodes through e-mails or text messages when you attempt to log on to a protected resource.

Risk-Based Authentication

Risk-based authentication (RBA) is a multi-factor authentication solution that strengthens SecurID and traditional password-based authentication by incorporating knowledge of the devices you use to log on and your logon behavior to assess the potential risk of an authentication request. If the assessed risk is high, you are challenged to further confirm your identity using answering security questions or by using on-demand authentication.